Insurance Claims

Our usual procedure is to settle up with you for your pet’s treatment, then assist you in recovering the costs from your insurer, minus any excesses or co-payments that may apply (see below).

What we need from you:

  • Full payment of your invoice(s) before your claim can be processed
  • A claim form signed by the policy holder, with any sections that the policy holder is required to complete correctly filled out.
  • A completed claim form for each condition you wish to claim for
  • If your insurer asks you to complete your claim online, what we need from you will be greatly simplified. Please note the process may differ between insurers
  • This service will incur a £10 administration charge

What we’ll do:

  • Complete the claim form and have it signed by the vet
  • Aim to send it promptly to the insurer by post or electronically (assuming your account has been settled in full and the claim form has been completed appropriately by you)
  • Attach the clinical history, along with a copy of any payments you’ve made (you do not have to keep any receipts)
  • Provide any information requested by the insurer during the processing of the claim e.g. blood results, x-rays, etc.